PMI Professional in Business Analysis (PMI-PBA) — Question 15

A company’s management team has decided to deploy a new product. However, there is concern that users may not accept a new product that forces them to change existing practices.
The business analyst should:

Answer options

• A. adhere to the project plan to achieve project objectives.
• B. clearly communicate project objectives and attempt to defuse tensions.
• C. delay the application’s deployment until the conflicts have been resolved.
• D. voice user concerns to management and recommend that the project be closed.

Correct answer: B

Explanation

The correct answer is B because effective communication of project objectives can help alleviate user concerns and foster acceptance of the new product. Option A overlooks user resistance, while C delays progress without addressing the underlying issues. Option D suggests an extreme measure that may not be necessary if proper communication is implemented.