PMI Agile Certified Practitioner (PMI-ACP) — Question 92

During sprint retrospectives, some team members are very vocal and tend to dominate the conversation, while others are more reserved and less likely to participate.
What should the scrum master do?

Answer options

• A. Encourage all team members to participate, and have them type their retrospective feedback into the agile lifecycle management tool
• B. Ask more specific questions during the retrospectives
• C. Sue retrospective techniques, such as silent writing, clustering, and dot voting to field feedback prior to discussion by the team
• D. Ask team members to email feedback that can be summarized in a spreadsheet for the team

Correct answer: C

Explanation

The correct answer, C, suggests using techniques like silent writing and dot voting to ensure all voices are heard, especially those who are quieter. Options A and D do not encourage immediate group interaction, which is essential in retrospectives. Option B may not be effective if team members are hesitant to speak up, as it doesn't address the issue of participation.