PMI Agile Certified Practitioner (PMI-ACP) — Question 235

An agile coach is working with a team that serves clients making product requests by phone. During a daily commitment and replanning meeting, a team member states that they were unable to resolve a client request because they lacked sufficient product knowledge.

What should the agile coach do?

Answer options

• A. Facilitate a team discussion to identify knowledge gaps and determine the best way to address them.
• B. Ask the line manager to assign the team member with the required technical knowledge.
• C. Meet with the team member's line manager to discuss their development plan.
• D. Provide the team member with training in any lacking areas.

Correct answer: A

Explanation

The correct answer is A because facilitating a discussion allows the team to collaboratively identify specific knowledge gaps and develop a plan to address them, promoting a culture of learning. The other options, while they may assist the individual, do not empower the team to take ownership of their knowledge development or address the issue collectively.