PMI Agile Certified Practitioner (PMI-ACP) — Question 204

During an iteration, an urgent customer request for support reaches the team. If they work on it, the team's commitments in this iteration are at risk.

What should the team do next?

Answer options

• A. Work overtime to meet the customer request and the iteration commitments.
• B. Ask another team that is less busy to handle the situation.
• C. Work with the product owner to assess the impact for reprioritization.
• D. Work on the customer request in the next iteration as a top priority.

Correct answer: C

Explanation

The correct answer is C because collaborating with the product owner allows the team to properly assess the urgency and impact of the customer request, enabling informed prioritization. Option A is not ideal as it risks burnout and may not ensure quality. Option B may not be feasible if other teams are already occupied. Option D delays addressing the customer's urgent need, which could lead to dissatisfaction.