PMI Agile Certified Practitioner (PMI-ACP) — Question 190

In a project, the customer asks for a requirement that clearly deviates from the contract terms. How should the contractor react?

Answer options

• A. Proceed with the work only after the contract is amended.
• B. Discuss the value of the change for the project with the customer.
• C. Evaluate effort and impact and ask for steering committee and shareholder approval.
• D. Stick with the contract terms and agree to review the requirement if time allows.

Correct answer: B

Explanation

The correct answer is B because discussing the value of the change with the customer helps clarify its importance and impact on the project. Options A and C involve more formal processes that may delay the project, while D suggests ignoring the request outright, which could lead to client dissatisfaction.