PMI Agile Certified Practitioner (PMI-ACP) — Question 19

A globally distributed project team is using email and phone calls as the only way to share information. Delays in resolving issues often occur due to misinterpreted communications, leading to a lower team velocity.
What steps should the project leader take to improve knowledge sharing?

Answer options

• A. Meet individually with each team member to identify the issues and relay information to the remaining members through status reports
• B. Establish a live video feed between the dispersed teams to enable spontaneous engagement and collaboration on issues
• C. Request that the customer co-locate the team to overcome the communication issues, as this is the only method to ensure agility
• D. Inform the customer of the challenges and lower velocity of the project to accommodate for the slower delivery pace

Correct answer: B

Explanation

The correct answer is B because establishing a live video feed facilitates real-time communication and collaboration, helping to reduce misunderstandings. Option A, while useful, may still lead to delays and does not promote spontaneous interaction. Option C is impractical as co-location may not always be feasible and does not directly address the communication issues. Option D does not provide a solution to the underlying problems, merely informs the customer of the consequences.