PMI Agile Certified Practitioner (PMI-ACP) — Question 126

Following an upgrade, a software support team is overwhelmed by the number of tickets being submitted by end users. The team's manager is pushing the team to `work smart` by focusing on activities that deliver the most value in the least amount of time.
What should the team do?

Answer options

• A. Work longer hours to complete more of the support backlog
• B. Work support tickets in the order in which they were received
• C. Place tickets on hold until the team completes an analysis of the backlog to identify and resolve systematic issues
• D. Add members to the support team

Correct answer: C

Explanation

The correct answer, C, suggests that the team should first analyze the backlog to identify and resolve systematic issues, which can reduce future tickets. Options A and B do not address the underlying problems and only prolong the situation, while D might not be a sustainable solution if the root cause of the tickets is not addressed.