PMI Agile Certified Practitioner (PMI-ACP) — Question 117

A product that recently went to market is receiving a great deal of attention from upper management who expresses interest by directly emailing and calling the developer team. The team expresses frustration during a standup.
What should the Scrum Master do?

Answer options

• A. Ask the product owner how upper management's comments can be redirected
• B. Direct the developer team to ignore the phone calls and emails
• C. Ask the product owner to enter the requests into the product backlog as high priority
• D. Personally respond to upper management's phone calls and emails

Correct answer: A

Explanation

The correct answer is A because the Scrum Master should facilitate communication and ensure that upper management's feedback is properly channeled through the product owner, preventing disruptions to the developer team. Option B is incorrect as ignoring communication can lead to misunderstandings. Option C is not the best choice because it may lead to prioritization issues without addressing the root of the communication problem. Option D is also not advisable since it bypasses the product owner’s role in managing stakeholder interactions.