Program Management Professional (PgMP) — Question 389

During a program progress review, a key stakeholder disagrees with the program's engineering team, which is responsible for the program's delivery schedule. This leads to a conflict in which both parties try to impose their expectations for the program schedule.

What should the program manager do?

Answer options

• A. Facilitate a negotiation session among stakeholders to address their conflict on expectations
• B. Facilitate a negotiation session among engineering team members to address their conflict on expectations
• C. Ask the program sponsor to explain the program’s expectations
• D. Ask the engineering team to revise the program schedule

Correct answer: A

Explanation

The correct answer is A because facilitating a negotiation session among stakeholders directly addresses the conflict and allows both parties to express their concerns and reach a mutual understanding. Option B is incorrect as it focuses on the engineering team rather than the stakeholders involved in the disagreement. Options C and D do not resolve the conflict between the stakeholders and are less effective in managing the situation.