Program Management Professional (PgMP) — Question 38

During the execution phase of a program, a stakeholder complains to the program manager that they did not receive critical communications about one of the component projects.
What should the program manager do to address the situation?

Answer options

• A. Review and update the detailed stakeholder list.
• B. Review and update the stakeholder engagement plan.
• C. Execute the component project's communications management plan.
• D. Update the risk register.

Correct answer: B

Explanation

The correct answer is B because updating the stakeholder engagement plan ensures that all stakeholders receive timely and critical communications moving forward. Option A is incorrect because simply reviewing the stakeholder list does not address the engagement strategy. Option C doesn't solve the problem of communication lapses. Option D is irrelevant as it pertains to risk management rather than stakeholder communication.