Program Management Professional (PgMP) — Question 371

During a global health crisis, the senior leadership of a hospital system asked a program manager to evaluate a crucial clinical program due to uncertain patient needs and poor project component quality. What should the program manager do first?

Answer options

• A. Cancel the existing components to ensure program benefits are achieved
• B. Evaluate and update the program change management plan
• C. Put the existing components on hold and perform a quality assessment
• D. Evaluate and update the project change management plan

Correct answer: B

Explanation

The correct answer is B because updating the program change management plan is essential for ensuring that the project can adapt to changing patient needs and improve quality. Options A and C suggest halting components without first assessing the program's framework, while option D focuses on the project level rather than the broader program context.