Program Management Professional (PgMP) — Question 369

A program sponsor instructs a program manager to quantify and document measurable outcomes for the stakeholder community to avoid future risks related to unclear benefits delivery. What should the program manager do for the program sponsor?

Answer options

• A. Ask the program sponsor to share objectives
• B. Update the program governance plan
• C. Create key performance indicators (KPIs)
• D. Brainstorm objectives with the stakeholders

Correct answer: C

Explanation

Creating key performance indicators (KPIs) is essential as it provides measurable outcomes that can be tracked and assessed, directly addressing the sponsor's need for clarity in benefits delivery. Asking the program sponsor for objectives or updating the governance plan does not directly quantify outcomes, and brainstorming with stakeholders may lead to unclear or unquantifiable results.