Program Management Professional (PgMP) — Question 334

A program manager is working on an approved complex healthcare program composed of five components. The program manager is in the definition phase and has started capturing key performance indicators (KPIs) to ensure the overall benefits generated will be delivered by the target organization. The core objective of this program is to transform the way medical records are accessed by patients and caregivers in the digital era.

What should the program manager do next?

Answer options

• A. Integrate the program components
• B. Develop the business case
• C. Develop the program roadmap
• D. Prepare the benefits register

Correct answer: D

Explanation

The correct action for the program manager is to prepare the benefits register, as it documents the expected benefits and how they will be measured, aligning with the program's objectives. Integrating components, developing a business case, and creating a roadmap are important, but they occur after establishing the benefits framework to ensure that all efforts contribute to the desired outcomes.