Program Management Professional (PgMP) — Question 333

A program manager is using a hybrid approach in a healthcare improvement program. The program manager has defined and validated the program benefits management plan with the benefits owners.

What should the program manager do next to establish the program's key performance indicators (KPIs)?

Answer options

• A. Establish the benefits governance structure and assign roles and responsibilities
• B. Establish the benefits measurement criteria and methods for each benefit
• C. Establish the benefits realization baseline and track it throughout the program life cycle
• D. Establish the benefits transition plan and ensure alignment with operational processes

Correct answer: B

Explanation

The correct answer is B, as establishing the benefits measurement criteria and methods is essential for defining KPIs that effectively track the program's success. Option A, while important, focuses on governance rather than measurement. Option C pertains to tracking rather than defining KPIs, and option D relates to operational alignment, which is not the immediate next step for KPI establishment.