Program Management Professional (PgMP) — Question 300

A multinational organization is centralizing its IT infrastructure, which is spread across 16 countries. The organization will embark on a transformation journey that encompasses three main areas:

1. Assessing which technology/tooling should be retained for the target data center.
2. Establishing a common set of processes supporting the new way of delivering services.
3. Revising human resources (HR) processes to account for the new improved services for employees in the various countries.

The assigned program manager is preparing the business case for the program. Which document should be present in the program manager’s business case?

Answer options

• A. A detailed plan showing dependencies among the constituent projects
• B. A comprehensive analysis of the different compensation packages offered in the 16 countries
• C. An inventory detailing all physical and logical components in place and the employees in scope
• D. A cost-benefit analysis of the different scenarios, presenting their respective contributions

Correct answer: D

Explanation

The correct answer is D because a cost-benefit analysis is essential to evaluate the financial implications of the different scenarios in the transformation journey. Options A, B, and C, while relevant, do not provide the necessary financial justification needed for a business case focused on assessing the viability and effectiveness of the project.