Program Management Professional (PgMP) — Question 299

A nonprofit organization launched a program to reduce its dependence on regularly decreasing government funding sources. This program’s goal was to pay 50% of its operating expenses by selling its services to the for-profit sector. After 3 years, the goal was reached, deemed complete, and transitioned to operations. Eighteen months later, the organization discovers that its dependence on government funds has now increased to 80%, even though its operating budget has largely stayed the same.

What should the program manager have done to avoid the issue of program benefits being unrealized after more than 1 year of implementation?

Answer options

• A. Had the operations manager follow the benefits management plan
• B. Utilized schedule compression techniques to deliver value sooner
• C. Worked with the operations department after the program was transitioned
• D. Developed program transition and benefits sustainment plans as part of the transition to operations

Correct answer: D

Explanation

The correct answer is D because having a transition and benefits sustainment plan ensures that the benefits are monitored and maintained after the program's completion. Options A, B, and C do not directly address the need for ongoing management of benefits, which is crucial to prevent dependency on government funding from increasing.