Program Management Professional (PgMP) — Question 3

A program will generate revenue for several years after it ends. The program manager and the operations manager, who are accountable for managing the benefits after program closure, are in disagreement. The operations manager is concerned that information necessary for managing the processes and benefits after program closure will be unavailable. The program manager expresses that managing the benefits after program closure is not within the scope and must be managed through the scope management plan.
What should the program sponsor do?

Answer options

• A. Direct the operations manager to allocate a resource to the program to ensure that knowledge transfer and process development occur before closure.
• B. Direct the operations manager to allocate the necessary resources to establish proper plans for accepting the benefits and processes after program closure.
• C. Direct the program manager to develop the necessary plans to ensure benefits can be transitioned and sustained after program closure.
• D. Direct the program manager to assess the impact of this change and follow the established change management process.

Correct answer: C

Explanation

The correct answer is C because it directly addresses the need for planning to ensure that the benefits can be effectively transitioned and maintained after the program ends. Options A and B focus on resource allocation rather than the necessary planning, which is critical for benefit management. Option D, while relevant, does not tackle the immediate need for benefit planning post-closure.