Program Management Professional (PgMP) — Question 284

A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.
A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.
What should the program manager do next?

Answer options

• A. Secure additional approvals from senior stakeholders.
• B. Assign a new project manager to own the delivery of the new project.
• C. Redefine the priorities of the existing program components to ensure optimal resource allocation and management of interdependencies.
• D. Discontinue one of the existing program components, and reallocate all of that component's resources to the newly approved project.

Correct answer: C

Explanation

The correct answer is C because redefining the priorities of existing components allows the program manager to effectively allocate resources and manage interdependencies while accommodating the new project. Options A and B do not directly address the integration of the new project with the existing program's structure, and option D may disrupt the overall program's objectives by eliminating crucial components.