Program Management Professional (PgMP) — Question 26

You are the program manager for a new software development program. One of the developers has been adding extra fields for information in the software that was not part of the original program scope. While the fields are a good idea, the customer did not ask for the information and some time has been wasted on this work that was not in the program scope. This is an example of which one of the following terms?

Answer options

Correct answer: C

Explanation

The correct answer is C, Gold plating, which refers to adding extra features or enhancements that are not part of the original project requirements. While preventive action (A) and corrective action (B) focus on avoiding or fixing issues, they do not apply to this situation. Program scope change (D) implies altering the initial agreement, while gold plating involves unnecessary additions beyond that scope.