Program Management Professional (PgMP) — Question 238

A company CEO meets with key customers to learn how they can be better served. After discovering that some executive team members disagree with each other, the CEO asks the program management office (PMO) to develop a program to better serve key customers based on their strategic importance to the company's long-term goals.
What should the program manager do to establish and successfully manage the program's direction?

Answer options

• A. Create a program strategy to obtain the required funding from the portfolio decision team
• B. Develop and foster relationships with stakeholders to improve communication
• C. Conduct stakeholder interviews to address their concerns and expectations
• D. Identify a list of projects, and then assign them suitable project managers

Correct answer: C

Explanation

The correct answer is C because conducting stakeholder interviews allows the program manager to gather vital information about stakeholder concerns and expectations, which is crucial for program success. Options A, B, and D, while important, do not directly address the immediate need to understand stakeholder perspectives, which is essential for shaping the program's direction.