Program Management Professional (PgMP) — Question 218

Harriet is the program manager of a large program that has a high profile and visibility in her organization. Some of the stakeholders are negative and Harriet needs to work with these stakeholders to address their fears, perceived threats, and concerns about the program. Which communication method is considered to be the best approach for this scenario?

Answer options

• A. Face-to-face
• B. Many-to-many
• C. Ad hoc conversation
• D. One-to-many

Correct answer: A

Explanation

The best approach in this scenario is 'Face-to-face' (A) because it allows for direct communication, fostering trust and understanding. This method enables Harriet to read non-verbal cues and address concerns immediately. The other options, while useful in different contexts, may not provide the same level of personal engagement needed to effectively manage negative stakeholder perceptions.