Program Management Professional (PgMP) — Question 204

A program to implement a company's new system is nearing completion and the program manager attempts to close the program. However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.
To prevent this concern in the future, which of the following should occur?

Answer options

• A. Collaboration with the operational staff to develop the benefits sustainment plan
• B. Communication of the new capabilities' benefits to the operational staff
• C. Development and execution of a benefits transition plan to prepare the operational areas
• D. Identification of the risk in the program risk register and development of a plan to address the risk

Correct answer: C

Explanation

The correct answer is C because developing a benefits transition plan ensures that the operational areas are prepared and can adapt to the new system effectively, thereby maximizing the realization of benefits. Options A and B, while helpful, do not specifically address the operational readiness needed to achieve those benefits. Option D focuses on risk management rather than the proactive steps needed to ensure benefits are realized.