Program Management Professional (PgMP) — Question 194

A component project manager escalates an issue regarding a key stakeholder to the program manager. The key stakeholder does not respond to emails or phone calls, and the project manager believes this key stakeholder is exhibiting a negative attitude toward the work. The key stakeholder has a significant influence over the component project, which could impact other components if delays occur. The program manager's attempts to reach the stakeholder via email also fail.
What should the program manager do next?

Answer options

• A. Escalate the issue to the stakeholder's supervisor
• B. Escalate the issue to the program governance board, as delays will impact the program
• C. Update the program risk register to reflect a realized risk and execute the documented risk response
• D. Attempt to call the key stakeholder; if unsuccessful, visit their office to identify potential risks

Correct answer: D

Explanation

The correct answer is D because direct engagement, such as visiting the stakeholder's office, may provide insights into the issue and help identify any risks. Options A and B involve escalation but do not directly address the immediate concern of unresponsiveness. Option C, while relevant, does not resolve the communication issue or seek to engage the stakeholder directly.