Program Management Professional (PgMP) — Question 19

A company is rolling out an innovative program that includes new processes intended to define how the company will manage future programs. While program execution is going well, the program sponsor is concerned that the knowledge acquired needs to be reused for future programs.
What should the program manager do to ensure that the knowledge acquired is captured efficiently?

Answer options

• A. Record lessons learned in the program management plan
• B. Create training materials summarizing team experiences and lessons learned
• C. Direct the project managers to create event logs to document their experiences and lessons learned
• D. Organize review sessions after each program stage to document successes, issues, and lessons learned

Correct answer: A

Explanation

The correct answer is A because recording lessons learned in the program management plan ensures that knowledge is systematically documented and easily accessible for future programs. While options B, C, and D are valuable, they are supplementary to the comprehensive approach of including lessons learned directly in the program management plan, which serves as a central repository for such information.