Program Management Professional (PgMP) — Question 188

A program manager takes over a global program from another program manager. Upon arriving on-site, the program manager immediately sees that stakeholders are upset, because of a lack of updates and communications about the program.
What should the program manager do first?

Answer options

• A. Review the program governance plan and communication log.
• B. Review the program communications management plan and stakeholder register.
• C. Review the stakeholder engagement plan and stakeholder matrix.
• D. Notify the executive sponsor and update the program issue log.

Correct answer: B

Explanation

The correct answer is B because reviewing the program communications management plan and stakeholder register allows the program manager to understand existing communication strategies and identify key stakeholders who need immediate attention. Options A and C focus on governance and engagement without addressing the immediate need for communication, while option D involves notifying the sponsor without first assessing the situation.