Program Management Professional (PgMP) — Question 183

A critical program for a company fails to delivers its intended benefits. The CEO and program sponsor are both held accountable and, ultimately, their employment is terminated by the board of directors.
What should the program manager do before formally closing the program?

Answer options

• A. Update the benefits register.
• B. Establish a program management information system (PMIS).
• C. Share lessons learned with all program team members.
• D. Transfer all program documentation to the deputy program manager.

Correct answer: C

Explanation

The correct answer is C because sharing lessons learned helps prevent similar issues in future programs and is an essential part of the program closure process. Options A and B do not directly address the immediate need to learn from the current program's failure, and option D is more about documentation management rather than knowledge transfer.