Program Management Professional (PgMP) — Question 174

To meet growth expectations and its board's mandate, an organization drafts a new business strategy to meet future challenges and put the business on track.
Key to the new strategy is upgrading the IT infrastructure and strategic direction by transitioning from an on-premise to a cloud-based computing platform that will optimize costs and offer scalability, performance, and high availability.
To appropriately plan for program success, what should the program manager do to engage stakeholders?

Answer options

• A. Outline how stakeholders will be engaged using the stakeholder register and stakeholder map.
• B. Understand the organizational culture and politics, the overall program impact, and program-related stakeholder concerns.
• C. Identify and clearly outline stakeholders' key requirements and expected benefits to create a framework that addresses ongoing program activities and stakeholder needs.
• D. Capture stakeholder issues and concerns in the issue log to help the program team understand stakeholder feedback and manage them to closure.

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of understanding the organizational culture, politics, and stakeholder concerns to ensure effective engagement and alignment with the program's goals. Options A, C, and D are more about methods of engagement rather than comprehending the broader context and impact of the program, which is essential for stakeholder involvement.