Program Management Professional (PgMP) — Question 171

A key stakeholder's requirement contradicts the organization's strategic objectives. The program manager meets with the stakeholder, but is unable to reach a compromise on the requirement.
What should the program manager do first?

Answer options

• A. Meet with the program management office to update the benefits management plan
• B. Meet with organization's strategic planning committee to obtain clarification
• C. Meet with the program sponsor to address the issue
• D. Meet the customer to determine if the stakeholder's requirement is valid

Correct answer: C

Explanation

The program manager should first meet with the program sponsor to address the issue because the sponsor has the authority to make decisions that align with the organization's strategic objectives. Meeting with the program management office or the strategic planning committee may not resolve the conflict directly, and discussing with the customer could potentially misalign with the organizational strategy.