Program Management Professional (PgMP) — Question 150

Your program will create new software and install new hardware for your organization. Some of the goals of the program is to improve employee morale, improve customer service, and boost customer satisfaction. These intangible goals need metrics. What program stakeholder is responsible for quantifying these goals?

Answer options

• A. Program customer
• B. Program director
• C. Program manager
• D. Business analyst

Correct answer: C

Explanation

The Program Manager is responsible for overseeing the project and ensuring that goals, including intangible ones, are measured effectively. The Program Customer and Program Director may have roles in the program but are not primarily focused on quantifying objectives. The Business Analyst typically deals with gathering and analyzing data but does not hold the overall responsibility for quantifying program goals.