Program Management Professional (PgMP) — Question 11

A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.
What should the program manager do with the knowledge gained from this activity?

Answer options

• A. Include the lessons learned in the weekly program report
• B. Update the communications management plan
• C. Update the lessons learned database
• D. Communicate the corrective action to the program sponsor

Correct answer: D

Explanation

The correct answer is D because communicating the corrective action to the program sponsor ensures they are informed about the solution implemented to address the issue. Options A, B, and C, while potentially useful, do not directly address the primary responsibility of keeping the program sponsor updated on significant changes in the project's direction.