Program Management Professional (PgMP) — Question 10

In the last year, all program phase gate reviews received excellent feedback and exceeded stakeholder expectations. Recently, the customer decides that there is no need to continue phase gate reviews.
What should the program manager do next?

Answer options

• A. Ask the stakeholders what they want and proceed with their recommendations.
• B. Agree with the customer and initiate change control procedures.
• C. Continue periodic gate reviews to maintain program effectiveness for benefits realization.
• D. Replace program reviews with periodic communications of the program's status.

Correct answer: A

Explanation

The correct answer is A because consulting stakeholders ensures their needs are met, maintaining alignment with their expectations. Option B is incorrect as it prematurely agrees with the customer without stakeholder input. Option C does not honor the customer's decision, and option D fails to address the importance of stakeholder engagement in program management.