PMI Certified in Artificial Intelligence (CPMAI) — Question 8

Recently, you implemented an augmented intelligence application at work to help employees do their job better. However, employees have been resistant to this change and aren’t using the application as expected.
What could have been done better to get the team to feel comfortable with this technology and use it? (Choose all that apply.)

Answer options

• A. Ask end users what information and technology they need to help them do their job better and build the tool to help with these pain points.
• B. Have the team that built the technology to relay to employees this tool is to augment, and not replace their jobs.
• C. Have upper management relay to employees this tool is to augment, and not replace their jobs.
• D. Provide training for everyone to have all employees feel more comfortable using the technology even if they aren’t using the technology yet.

Correct answer: A, C, D

Explanation

Answer A is correct because gathering input from end users helps tailor the application to their specific needs, increasing adoption. Option C is also valid as management support can alleviate fears about job security, while D emphasizes the importance of training to boost confidence in using new technology. Option B, while helpful, may not be as effective as top-down communication from management.