PMI Certified in Artificial Intelligence (CPMAI) — Question 7

Your team has built a new robot that roams the halls at your organization and helps with various things such as small deliveries. However, you notice that many employees are opting not to use the robot. When you ask them why they tell you that the robot looks “creepy” and they would rather not interact with it.
What’s going on here?

Answer options

• A. Lack of understanding the robot’s usefulness
• B. The bot is falling into The “Uncanny Valley”
• C. Bias towards the robot
• D. Safety and reliability issues that impact bot usefulness

Correct answer: B

Explanation

The correct answer is B because the 'Uncanny Valley' refers to the discomfort people feel when a robot's appearance is almost, but not quite, human-like, leading to a sense of eeriness. The other options such as A and C do not directly address the visual perception issue, while D is more about operational concerns rather than the emotional reaction to the robot's appearance.