Certified Associate in Project Management (CAPM) — Question 475

If you are using an Ishikawa diagram to determine the root cause of problems, which process are you engaged in?

Answer options

• A. Plan Quality Management
• B. Control Quality
• C. Risk Management
• D. Plan Scope Management

Correct answer: B

Explanation

The correct answer is B, Control Quality, as Ishikawa diagrams are specifically used in quality control processes to analyze problems and identify root causes. The other options are related to different aspects of project management and do not focus on problem analysis within quality control.