Certified Associate in Project Management (CAPM) — Question 468

An important project stakeholder has low risk tolerance. Which type of communication should a project manager use to provide this stakeholder with a difficult update?

Answer options

• A. Informal conversation
• B. Face-to-face meeting
• C. Short email update
• D. Written report

Correct answer: B

Explanation

A face-to-face meeting (B) allows for a more personal approach, which is essential when delivering difficult news to someone with low risk tolerance. This setting enables the project manager to gauge the stakeholder's reactions and address any concerns immediately. Other options, such as a short email update (C) or a written report (D), may not provide the necessary engagement and support for a sensitive conversation.