Certified Associate in Project Management (CAPM) — Question 466

After an internal deliverable review session with the team, the project manager identifies some issues that need to be fixed before submitting the deliverable for formal approval. The project manager will need to manage the additional costs and time for the required rework.
How would the project manager define these extra costs?

Answer options

• A. Appraisal costs
• B. Management reserves
• C. Cost of nonconformance
• D. Cost of conformance

Correct answer: C

Explanation

The correct answer is C, Cost of nonconformance, as it refers to the expenses incurred due to failing to meet quality standards, which includes rework costs. Appraisal costs (A) are related to assessing quality, while management reserves (B) are funds set aside for unforeseen costs, and cost of conformance (D) refers to costs associated with ensuring quality, not the costs of fixing issues.