Certified Associate in Project Management (CAPM) — Question 361

A project manager can choose from several techniques to resolve conflicts between team members. Which technique can result in a win-win situation?

Answer options

• A. Collaborate/Problem Solve
• B. Compromise/Reconcile
• C. Smooth/ Accommodate
• D. Withdraw/Avoid

Correct answer: A

Explanation

The 'Collaborate/Problem Solve' technique focuses on finding a solution that satisfies all parties involved, thereby creating a win-win situation. In contrast, 'Compromise/Reconcile' may lead to a partial resolution, while 'Smooth/Accommodate' often ignores the underlying issues, and 'Withdraw/Avoid' does not address the conflict at all.