Certified Associate in Project Management (CAPM) — Question 331

Two members of the team are having a conflict. The project manager decides that, in this case, the best solution is to bring some degree of satisfaction to all parties in order to temporarily or partially resolve the problem.
Which technique should the project manager use?

Answer options

• A. Withdraw/Avoid
• B. Smooth/Accommodate
• C. Compromise/Reconcile
• D. Collaborate/Problem Solve

Correct answer: C

Explanation

The correct answer is C, Compromise/Reconcile, as it involves finding a middle ground that satisfies both parties. Options A and B either avoid the conflict or overly accommodate one side, which does not resolve the issue effectively. Option D aims for a complete solution, which may not be feasible in a temporary resolution scenario.