Certified Associate in Project Management (CAPM) — Question 227

A software project has completed the first iteration, and the testing manager noted that some features were not incorporated and would not approve the software. The business unit manager who will use the software is satisfied with the software and wants to start the rollout.

What should the project manager do?

Answer options

• A. Ask the project team to resolve all of the open issues.
• B. Escalate the issue to the project management office (PMO).
• C. Escalate to the sponsor to decide when to commence the rollout.
• D. Organize a meeting between the two managers.

Correct answer: D

Explanation

The correct answer is D because organizing a meeting between the two managers allows for direct communication to resolve differing priorities regarding the software's rollout. Options A and B are less effective as they do not address the immediate conflict between the managers, and option C places the decision in the hands of the sponsor rather than facilitating a resolution between the involved parties.