Certified Associate in Project Management (CAPM) — Question 206

A production support system is being managed by a team. The team members cannot plan their work in advance, even for a week, because they do not know when new support issues will be submitted. The team cannot start working on new issues until they finish existing issues, no matter how long it takes to finish the existing issues.

Which method should be used in this situation?

Answer options

• A. Scrum, as it allows for completing the whole architecture up front without leaving any technical debt for the future.
• B. Kanban, because the team does not start new work until the existing work is finished.
• C. SAFe, as it does not allow for scaling work across different teams in the organization.
• D. Extreme Programming (XP), as it does not allow for moving on to new items until the existing items are finished.

Correct answer: B

Explanation

The correct answer is B, as Kanban is designed for situations where work is continuous and allows teams to visualize their workflow, focusing on completing existing tasks before starting new ones. Options A and D incorrectly describe methodologies that either do not address the specific workflow needed or are misrepresented in their capabilities. Option C is unrelated to the team's situation, as it does not pertain to their workflow management.