Certified Associate in Project Management (CAPM) — Question 184

A team member, who is close to an influential stakeholder, has joined the project team. The stakeholder is routing requests for multiple reports through the new team member, and the team member reaches out to the project manager regarding this.

What should the project manager do first?

Answer options

• A. Update the communications management plan.
• B. Manage stakeholder engagement.
• C. Consult the communications management plan.
• D. Forward the status reports to the stakeholder.

Correct answer: C

Explanation

The correct answer is C because the project manager should first consult the communications management plan to understand the established communication protocols. Options A and B are actions that may be necessary later, but they are not immediate priorities. Option D is premature without understanding the communication strategy outlined in the plan.