Certified Associate in Project Management (CAPM) — Question 162

A business analyst sent multiple meeting requests via instant message to a subject matter expert (SME) working in another country but did not receive a response. What should the business analyst do to reduce the likelihood of this occurring in the future with other stakeholders distributed across multiple locations?

Answer options

• A. Check with the IT department to see if there is a technical issue.
• B. Confirm the time zone and work days in each location.
• C. Assume the meeting request is accepted unless declined.
• D. Ask each stakeholder for their preferred communication method.

Correct answer: D

Explanation

The correct answer, D, is appropriate because understanding each stakeholder's preferred communication method can enhance engagement and response rates. Option A does not address the underlying communication practices, while B, while important, may not directly influence individual response rates. Option C is not advisable as it assumes acceptance without confirmation, which could lead to misunderstandings.