PeopleCert DevOps Foundation — Question 4

What do customer perceptions and business outcomes help to define?

Answer options

• A. The value of a service
• B. Governance
• C. Total cost of ownership (TCO)
• D. Key performance indicators (KPIs)

Correct answer: A

Explanation

The correct answer, A, is accurate because customer perceptions directly influence how valuable a service is perceived to be. The other options, while important in their own right, do not specifically define value derived from customer and business outcomes.