PeopleCert DevOps Foundation — Question 3

Which process is responsible for discussing reports with customers showing whether services have met their targets?

Answer options

• A. Continual service improvement
• B. Change management
• C. Service level management
• D. Availability management

Correct answer: C

Explanation

The correct answer is C, Service level management, as it specifically focuses on ensuring that service levels are met and involves discussing performance reports with customers. Option A, Continual service improvement, is related to enhancing services over time but does not focus on reporting to customers. Option B, Change management, deals with managing changes in the IT environment, while Option D, Availability management, focuses on ensuring services are available but does not directly address target discussions with customers.