Certified Pega Senior System Architect v8.7 — Question 35

You have a requirement to associate users in different units to the same work queue.
How do you implement this requirement?

Answer options

• A. Associate the users to a common work group. Then associate the work group to the appropriate units.
• B. Associate the users to a common work group. Then associate a work queue to the work group.
• C. Associate the users to a common work queue. Then associate the work queue to the appropriate units.
• D. Associate the users to a common unit. Then associate a work queue to the common unit.

Correct answer: C

Explanation

The correct answer is C because associating users directly with a common work queue allows for effective management across different units. The other options either involve unnecessary intermediate steps or incorrectly link users to groups or units, which does not fulfill the requirement of using the same work queue.