Certified Pega Senior System Architect v8.7 — Question 34

The company wants you to configure a service level agreement (SLA) that begins at the start of the next business day, to ensure timely processing of the following assignments:
• Product inquiry assignment – a customer submits product inquiries
• Review assignment – a customer service representative (CSR) reviews the inquiry and replies to the customer
Which two configurations, when performed together, meet the requirement to delay SLA processing? (Choose two.)

Answer options

• A. Set the Assignment Ready field to Dynamically defined on a property.
• B. Create the SLA on the Product inquiry assignment.
• C. Create the SLA on the Review assignment.
• D. Set the Assignment Ready field to Timed delay.

Correct answer: A, D

Explanation

Option A is correct because setting the Assignment Ready field to Dynamically defined allows for flexible management of when the SLA becomes active. Option D is also correct as setting the Assignment Ready field to Timed delay specifically delays the SLA processing until the designated time. Options B and C are incorrect because creating the SLA on either assignment does not address the requirement to delay SLA processing.