Certified Pega System Architect v8.0 (2019) — Question 22

A process routes loan requests to a specific loan officer based on the type of loan.
✑ If the loan is a mortgage, it is routed to Adam Ross.
✑ If the loan is for an automobile, it is routed to Julia Samuels.
✑ If the loan is an equity line, the case is routed to Don Smith.
How do you configure a router to ensure that case advances to the correct loan officer?

Answer options

• A. Route the case to a worklist using a skilled router.
• B. Route the case to a work queue using a When condition.
• C. Route the case to a work queue using a skilled router.
• D. Route the case to a worklist using a When condition.

Correct answer: D

Explanation

The correct answer is D because using a When condition allows the router to make decisions based on specific criteria, ensuring the case is sent to the right loan officer. Options A and C incorrectly suggest using a worklist or work queue with a skilled router, which does not provide the necessary conditional routing based on the loan type. Option B also lacks the correct mechanism to match cases to the designated officers.