Certified Pega System Architect v8.0 (2019) — Question 20

Which business need do you address through delegation?

Answer options

• A. A service representative must attach the appropriate form when emailing a customer.
• B. A risk officer wants to adjust the income threshold for automobile loans.
• C. A care supervisor wants to authorize a second opinion for an insurance claim.
• D. A general manager must approve catering proposals that exceed EUR5000.

Correct answer: A

Explanation

The correct answer is A because delegation allows a service representative to efficiently handle customer communications by ensuring the necessary forms are attached. Options B, C, and D involve decisions or approvals that require higher-level authority and do not fit the concept of delegation as effectively as option A.