Certified Pega Decisioning Consultant v8.0 — Question 53

When a customer is offered a proposition he has already accepted, this is because____________.

Answer options

• A. the propositions are filtered based on eligibility
• B. there is no filter for previously accepted offers in the strategy
• C. the customer intent was captured incorrectly
• D. the strategy uses interaction history to exclude previously accepted files

Correct answer: A

Explanation

The correct answer is A because filtering based on eligibility ensures that only appropriate offers are presented to the customer. Options B, C, and D are incorrect as they imply a lack of filtering or errors in capturing customer intent, which do not align with the functionality of an effective proposition strategy.