Certified Pega Decisioning Consultant v8.0 — Question 35

A company wants to capture the sentiment of relevant Twitter messages to allow its customer service representatives to concentrate only on the negative ones.
Sentiment refers to the general attitude of the author towards a subject and can be ___________.

Answer options

• A. Defensive
• B. Absent
• C. Positive
• D. Offensive

Correct answer: C

Explanation

The correct answer is C, as sentiment can be positive, indicating a favorable attitude towards the subject. Options A, B, and D do not accurately represent types of sentiment; defensive and offensive imply a negative stance, while absent denotes a lack of sentiment altogether.